| |
Accessing
your Merchant Administration Interface |
|
| |
Managing
your Accounts with Paysignet |
|
 |
 |
What exactly is the
'Authorise and Capture Facility'? In order
to understand this you need to understand
the way in which the credit card payment
processes work. As you may already be
knowing, once a transaction of say Rs.
10,000/- comes from your site and is forwarded
to the gateway and authorized in real
time, it means that the amount of Rs.
10,000/- is blocked from your customer's
credit card limit for a period of 13 days.
For eg. If you customer's credit card
has a credit limit of Rs. 40,000/-, Rs.
10,000 will be blocked for your transaction
for a period of 13 days from the time
of the transaction from your site. Your
customer after doing the transaction from
your site, will have only a credit card
limit of Rs. 30,000/- left. This Rs. 10,000
that is blocked for 13 days will not be
reflected in his credit card statement
until and unless you capture the order
from your Paysignet account backend.
Only after you capture the order will
a) The debit of Rs. 10,000/- be reflected
in your customer's credit card statement
and
b) The order amount less the transaction
discount be credited to your Paysignet
account statement.
Therefore it is imperative that you ship
the order within 12 days and capture the
amounts from your Paysignet account backend.
If your business model requires that you
capture the amount before you actually
ship the order and your customer is agreeable
to the same, then you may do so. If you
do not capture within 12 days, the transaction
automatically evaporates from the payment
gateway system on the 13th day and the
credit card limit of Rs. 40,000/- is restored
to your customer's credit card. You cannot
block your customer's card forever. This
facility helps Merchants in a way that
if they want to cancel or do partial capture
within 12 days of the receipt of the order,
then they do not have to pay any cancellation
charges of 5% on the cancelled amounts.
Before the introduction of this facility,
merchants had to pay cancellation charges
for orders they could not fulfill. Please
note that in cases where the has selected
the net banking option for payment the
transaction amount in case of a successful
transaction is immediately debited from
his account.
|
|
|
|
Yes, just as
you are required to maintain a minimum
amount in your savings account in
a nationalised bank; you (sub-merchant)
need to maintain a minimum balance
of Rs 1000/- in your Silver and
Rs 2000/- in your Gold online Paysignet.com
Account.(Please refer to the agreement.) |
|
|
|
|
To confirm your
current balance payable, log in
to your Paysignet.com account by
using your user name and password.
The amount payable to you will be
displayed on the screen. |
|
|
| |
Managing
Customer Transactions |
|
|
|
Sometimes, the
same item is listed more than once.
This is because you previously added
those other items to the shopping
cart during your testing. The other
items will stay there (even for
several hours) because Paysignet
remembers which items you previously
put into the cart. If you want to
delete your current shopping cart,
you can read the "Generate
HTML" page for instructions
on how to do this. |
|
|
|
|
Yes. These instructions
are located on the shopping cart
screen. To delete an item, change
the quantity to 0 or spaces. |
|
|
|
|
|
|
Paysignet does
not track how many of each product
are remaining in your inventory.
After you have run out of a particular
item, we suggest that you remove
the Paysignet link for that product
from your Web site, so that it can
no longer be ordered. If a customer
does place an order for a product
that is no longer available, you
should visit your Pending Orders
screen and cancel that order immediately.
There will be no charge to your
account. |
|
|
|
|
You should place
a tag stating that the product will
be procured on order or is currently
not in stock or should remove the
product from your selling basket. |
|
|
|
|
|
|
The Order sent
to you will contain the buyers Order
Number, Sale Consideration, Buyers
name, Address, Phone Number, Email
ID, IP Address, Shipping details
if any and any other special instructions. |
|
|
|
|
After a customer
places an order, Paysignet immediately
sends an Order Confirmation to the
customer's E-mail address on your
behalf. This can also be used as
an invoice or receipt, if the customer
chooses to print the E-mail message.
Paysignet's system processes
the orders in real time. Occasionally,
an order will take longer than
four to six hours to process,
depending on the issuing bank's
computer systems, and whether
the issuing bank requests special
authorization procedures. Sometimes
Paysignet may also require your
customer to undergo manual authorization
for which your customer will be
asked to fax a Xerox copy of their
credit card or their statement
or other identification information
on Paysignet's Fax numbers.
After the customer's credit card
has been successfully verified
by the Paysignet's in house security
experts, Paysignet then sends
you the order which usually takes
four to six hours on a normal
working day.Once Paysignet recieves
the shipping details your customers
credit card be billed and the
amount will be credited in your
Paysignet account. If you cannot
ship it quickly (or if some of
the items are not in stock), you
agree to cancel the order.
When we send you an order, we
send it to two places:
(1) The order appears in your
Pending Orders screen; and
(2) We also send a copy of the
order to you in E-mail.
In case of E-mail delivery failures,
it's a good idea to log in to
your Paysignet account at least
twice a day to check for pending
orders.
|
|
|
|
|
After a customer
places an order, Paysignet immediately
sends an Order Confirmation to the
customer's E-mail address on your
behalf. This can also be used as
an invoice or receipt, if the customer
chooses to print the E-mail message.
Paysignet's system processes
the orders in real time. Occasionally,
an order will take longer than
four to six hours to process,
depending on the issuing bank's
computer systems, and whether
the issuing bank requests special
authorization procedures. Sometimes
Paysignet may also require your
customer to undergo manual authorization
for which your customer will be
asked to fax a Xerox copy of their
credit card or their statement
or other identification information
on Paysignet's Fax numbers.
After the customer's credit card
has been successfully verified
by the Paysignet's in house security
experts, Paysignet then sends
you the order which usually takes
four to six hours on a normal
working day.Once Paysignet recieves
the shipping details your customers
credit card be billed and the
amount will be credited in your
Paysignet account. If you cannot
ship it quickly (or if some of
the items are not in stock), you
agree to cancel the order.
When we send you an order, we
send it to two places:
(1) The order appears in your
Pending Orders screen; and
(2) We also send a copy of the
order to you in E-mail.
In case of E-mail delivery failures,
it's a good idea to log in to
your Paysignet account at least
twice a day to check for pending
orders.
|
|
|
|
|
You will only have to login using your Username and Password at Paysignet and the status of the order will be available on the Merchant Administration Page
|
|
|
|
|
Paysignet's system
sends one E-mail message to the
customer after an order has been
placed.
We do not send an additional
message when the order is shipped;
however, you are welcome to send
that message yourself. You might
want to include an estimate of
the date the order will arrive,
plus a reminder that the charges
will be billed by Paysignet. This
is an excellent way to maintain
good communication with the customer.
|
|
|
|
|
To cancel an order that you
have not shipped, go to the Pending
Orders screen to display your
pending orders. Then check the
CANCEL option for the order you
want to cancel, and press the
"Update orders" button
at the bottom of the page. This
will automatically refund the
charges back to the customer's
credit card. No charges will be
charged to your account.
To cancel an order that you
have already shipped, go to the
Information & Help screen
and look up the order number.
Click on the "Refund Order..."
link at the bottom of the screen,
and you will be able to issue
a Full or Partial refund. If you
do not remember the order number,
please contact Paysignet and we
will help find the correct order.
Whenever a customer refund is
issued, we also refund the Paysignet
sales commission fee. This means
that you are not required to pay
this fee on orders that are cancelled
or refunded.
To Partially capture an order,
go to the Pending Orders screen
and here you have the facility
to partially capture any amount
of your pending orders. Needless
to say, the amount should be less
than the total amount of the order.
|
|
|
|
|
You can look up
the order number in the "Information
& Help" screen. If the
status code indicates that the refund
is pending or complete, or that
the order was cancelled, then that
serves as your confirmation. |
|
|
| |
Managing
Merchant Settings |
|
|
|
Paysignet provides
several customization features in
the "Settings & Options"
screens, which allow you to control
the appearance and behavior of Paysignet's
software. You can specify the name
of your online store which Paysignet
will use in all customer communications.
We also support the use of a graphic
logo on our online ordering screens. |
|
|
|
|
Actually, Paysignet
does not use your product photos
or other product details. Instead,
you will place these materials on
your Web site for customers to see. |
|
|
|
|
To place a test
order use a live credit card number
and place the order. You can then
go to the 'pending orders' and cancel
the order. As you are aware, there
are no charges for cancelling an
order in the 'Pending Orders' section
before you finally capture the amount..
For important information about
testing your shop, please refer
to the "Generate HTML"
instructions. |
|
|
|
|
Our database does
not support the changing of Client
IDs.
In order to change "Pay
to" details, you have to
mail the administrator of Paysignet
via the "Contact Us"
Interface available on the site.
You will receive a mail from the
administrator as soon as the new
"Pay to" detail is approved.
You have to re-sign the new agreement
for the new "pay to"
detail, to take effect.
The "Settings & Options"
screen allows you to change the
Store Name, contact E-mail address,
return Web Address, Password at
any time. This change takes effect
immediately.
|
|
|
|
|
You will only have to login using your Username and Password at Paysignet and change the return pages under Settings in the Merchant Home Page.
|
|
|
|
|
|
|
You will only have to login using your Username and Password at Paysignet and under pending orders displayed below the details tick “Capture” Choose the mode of delivery, enter delivery details and click “Update Changes”. Your order will get captured.
|
|
|
|
|
To Partially capture
an order, go to the Pending Orders
screen and here you have the facility
to partially capture any amount
of your pending orders. Needless
to say, the amount should be less
than the total amount of the order. |
|
|
|
|
Incase there is an error in capturing a transaction you can cancel it full or partially from the captured list of orders or by looking up for that particular order number
|
|
|
| |
Reversing
Captured Transactions |
|
|
|
To cancel an order
that you have not shipped, go to
the Pending Orders screen to display
your pending orders. Then check
the CANCEL option for the order
you want to cancel, and press the
"Update orders" button
at the bottom of the page. This
will automatically refund the charges
back to the customer's credit card.
No charges will be charged to your
account. |
|
|
|
|
To cancel an order
that you have already shipped, go
to the Information & Help screen
and look up the order number. Click
on the "Refund Order..."
link at the bottom of the screen,
and you will be able to issue a
Full or Partial refund. If you do
not remember the order number, please
contact Paysignet and we will help
find the correct order. Whenever
a customer refund is issued, we
also refund the Paysignet sales
commission fee. This means that
you are not required to pay this
fee on orders that are cancelled
or refunded. |
|
|
|
|
In case you face a problem or error in Reverseing a transaction, please get in touch with us on Chat or Toll Free at 1800 425 4111. We shall have your problem solved.
|
|
|
|
|
|
|
Shoppers:
Your browser program or your firewall
security system may be set to "Disable
Referrer Logging". If referrer
logging is disabled, Paysignet cannot
track the source of your order.
Shoppers: This error can
also occur if you are clicking
on the Paysignet link from an
E-mail message, instead of visiting
the seller's Web site first and
clicking on the link from there.
Webmasters: You may be
viewing a local copy of your Web
page from a disk drive, instead
of viewing the page on the Internet.
Please upload (publish) your Web
page to an Internet address, and
then try clicking the link again
from the Internet version of your
Web page.
Webmasters: You may be
using a different type of Paysignet
link than the HTML code we provided
to you. For example, Java rollover
buttons and HTML "submit"
forms can sometimes cause this
error to occur.
|
|
|
|
|
Please consult
the "Generate HTML" instructions,
which tell you how to correctly
substitute your continue-shopping
address, or how to exclude the continue-shopping
feature if appropriate.
The "Generate HTML"
instructions are located under
the Your Products function in
the Client Administration screens.
|
|
|
|
|
If you have inserted
the HTML segments and published
your Web page on the Internet, you
can contact our support staff at
help@paysignet.com.Just let us know
a Web page address (on your Web
site) where we can observe the problem,
and we will usually be able to diagnose
it quickly.
If you do not know how to insert
the HTML links, or how to put
your Web page onto the Internet
where we can observe it, then
we will not be able to assist
you at that point. You would need
to obtain assistance from someone
with HTML web authoring skills,
such as a friend or colleague.
|
|
|
|
|
|
|
At Paysignet you can request for a withdrawal of sales proceeds that is under the payable grade of transaction, on the website using the “Withdraw” option on the Merchant Home Page. A cheque will be deposited within 2 workings days into the Bank Account registered with us.
|
|
|
|
